Refund policy

Last updated: October 15, 2026

Change-of-mind returns

NOOKWAVE does not accept returns or exchanges for a change of mind. This includes deciding that you no longer want an item after purchase.

Faulty, damaged, incorrect or undelivered orders

If your item is faulty, arrives damaged, is different from what you ordered, or your order has not arrived, please use our contact form. Include your order number and a description of the issue. For damage or an incorrect item, include relevant details and photographs where practical.

We will review the issue and provide the remedy required by applicable law, which may include a repair, replacement or refund. Our change-of-mind restriction does not apply to rights you have when goods are faulty, damaged, incorrect, not delivered or otherwise fail to meet applicable consumer protections.

Return instructions and refunds

Please contact us before sending an item back. We will provide the appropriate instructions when a return is required. Do not send an item to a supplier or to an address on its shipping label without those instructions. Return arrangements and any related costs will be handled in accordance with your applicable legal rights.

Where a refund is due, we will arrange it through the original payment method. Your payment provider may take additional time to display it.

Your rights and contact details

Nothing in this policy excludes or limits rights or remedies available under applicable law, including any cancellation or withdrawal right that applies to your purchase.

NOOKWAVE
465 Garden Lane
Coraopolis, PA 15108
United States

For help, use our contact form. Do not include payment card details.